SSAM (Settlement Services Arbitration & Mediation) is a boutique dispute resolution firm devoted to resolving cases of all types and complexities.

From Neutral Selection, Training, Settlement Techniques and Programs to the Physical and Cognitive Resolution Environment, our quest and commitment is to provide exceptional services, space and culture in a company that seeks to deliver unparalleled results and an exemplary experience.

Our Neutrals

Experienced

We hold our neutrals to the highest standards in the industry.

More than simply experienced judges or practitioners, our neutrals are selected and evaluated on the basis of impeccable character, integrity, intelligence, preparedness, creativity, empathy, as well as their analytic, strategic and communication skills.

Educated

Dispute resolution is a multi-faceted art form. That’s why our neutrals receive ongoing academic training in the most creative progressive and effective strategies to handling challenging cases and complex disputes. 

Our on-going commitment to educational development is demonstrated by our dynamic programs, workshops and CLE courses.

Enlightened

Based on the case at hand, the issues presented and the temperaments of the parties, our neutrals will use a variety of resolution techniques, well rooted in empathy and intuition – practicing directive or facilitative techniques as appropriate to reach a suitable resolution.

Our Services

Mediation & Arbitration
SSAM offers traditional mediation & arbitration, utilizing a wide range of techniques and practices to deliver successful settlements for our clients.
CAP (Cost Amelioration Program)
For cases where the amount in dispute is limited, making the traditional cost of mediation impractical for a plaintiff, we have a reduced pricing structure.
Multi-Party Mediation
In suits involving multiple parties, when not all agree to mediate, we have expertise bringing reluctant parties to the table to negotiate positive resolutions.
DP Program (Discovery Procurement)
When one side needs an evidentiary exchange from the other before being ready to mediate (medicals, radiological films, documents, etc.), our DP program service will manage and effectuate that exchange, at no cost to the parties.
PSM Program (Pre-Suit Mediation)
Before a suit, but after a claim is made to an insurance carrier, our PSM program manager ensures necessary information is exchanged in preparation for this early stage but significant cost saving mediation.
Mass Torts Division
For Mass Torts and Class Actions, SSAM has significant experience in creating programs to navigate the complexities inherent in mass claims and resolutions.
CUSP (Case Unilateral Submission Program)
CUSP was created for ADR situations when just 1 side submits a case to SSAM. Our staff will facilitate conversations between all sides. We will define the issues and attempt to facilitate agreement to commence mediation or arbitration. While this process may be time consuming, and require numerous conversations, and sometimes even result in the parties coming to resolution pre-ADR, there is no charge for this service.

Our Culture

We are proud that we look at the world differently than any other alternative dispute resolution firm. There are three things that we truly believe in that make up the foundation of our philosophy and culture.

Reimagination

We believe that there is an art and science to dispute resolution and we are committed to elevating the industry standard.

From the carefully selected legal professionals that facilitate and direct our mediations and arbitrations, to the unique and innovative programs and services that we provide, we spare no details in creating an environment and a community that breeds cooperation and collaboration.

Community

We believe that communities that connect and respect are communities that thrive.

As neutrals we facilitate connection and we see ourselves as the “common ground” of the advocacy community. We trust and expect that the relationships we create throughout the SSAM community will lay the groundwork for enhanced trust and respect which are the cornerstones of every successful mediation.

Dedication

From top to bottom, we are a high-touch and decidedly personal team, and we care about each client, all disputes and every aspect of our service.

We have dedicated our firm and ourselves to both our clients and to the ongoing educational needs of our industry and community. We know it takes relentless determination to identify and understand the challenges our clients face and to facilitate their successful resolution.

News

From The Blog

28 - July 2017
Neutral Character Traits: TRUST
Posted by : Bill Groner
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Comment : 0
In attempting to redefine ADR, we can build a zen-like space to promote an atmosphere of conciliation. We can create innovative products and services like the ADR 2 Step and our Case Unilateral Submission Program (CUSP). But most importantly, at the end of the day, it’s essentially about the Neutral and the multifaceted construct of their character […]
20 - February 2017
Mediation’s INVISIBLE Best Friend
Posted by : Bill Groner
View : 556
Comment : 0
A substantial disagreement with your significant other ends, thankfully, short of all-out war. Amazingly, minutes later , your partner pulls a 180 degree turn and starts talking calmly about what the problem is and how to resolve. But, you are absolutely not ready! The constructive part of your psyche has been shut down by the […]