Effective: January 1, 2020


    1. Rule 1: Rules of Arbitration

      1. The SSAM Rules of Arbitration for Commercial Disputes (RA-CD) shall be applied as they exist at the time the proceeding is initiated or submitted to SSAM. They shall apply to commercial disputes where the parties have a contractual agreement to arbitrate any disputes between them.
      2. The Parties by written agreement may at any time amend, modify or annul any SSAM Rule of Arbitration. Further if any contractual provisions for resolution dispute by arbitration between the parties, contain rules different from the within, they will be binding. For example, the parties may agree or have agreed in writing to any of the following:
        • The Arbitration shall be submission only, with no witnesses or live testimony (see Rule 8)
        • The Arbitration shall be before a panel of three Arbitrators instead of one requiring a majority vote.
    2. Rule 2: Communications

      1. The parties shall provide all communicate with SSAM and accept communications from SSAM by email.
      2. No party shall have ex-parte communications with the Neutral.
      3. Inquiries to SSAM about a submitted arbitration shall be by email to
    3. Rule 3: Privacy and Confidentiality

      All submissions, and the Arbitration hearing itself are confidential and shall not be disclosed except as required by law or related to the enforcement or challenge of the award.

    4. Rule 4: Liability Exclusion

      The Arbitrator and all SSAM employees, officers, agents and/or directors:

        • Shall not be called as a witness, expert or otherwise to any legal proceeding that may arise from the Arbitration, or the enforcement or challenge to same, and are not necessary parties to any such proceeding.
        • Shall not be liable to any party or person for any act or omission claimed to be connected or related to the Arbitration including related to the attempted/actual recusal of the Arbitrator.
        • Will be indemnified by the parties for any loss, liability, or expense incurred from this provision or any claims from this provision or any costs associated with defending from any subpoenas that may be issued as a result of the arbitration.
    5. Rule 5: Initiation

      1. The process is initiated by the parties jointly by all parties paying the initial fees and submitting the contractual arbitration clause which gives rise to the proceeding and executing a SSAM Arbitration Stipulation (“AS”) which includes agreement of the following:
        • Whether the issues are Liability, Damages or both
        • The high and low parameters if a high/low arbitration is desired
        • An acknowledgement that the Arbitrator’s decision is binding
        • Other matters set forth in SSAM’s then current AS
        • Upon receiving an executed AS from all parties, SSAM shall seek agreement between the parties for a mutually agreeable Arbitrator and date of hearing. In the absence of agreement on an Arbitrator, SSAM shall seek 3 names from each party and choose an Arbitrator that is common to both lists, and if there are no common names or no lists submitted, then SSAM shall have discretion in choosing the Arbitrator. In the absence of agreement of a date, SSAM shall provide two dates to the parties for their agreement, and in the absence of agreement, SSAM shall choose the date.
      2. Alternatively, a party may initiate an arbitration unilaterally by paying the initial fees and:
        • Submitting to SSAM the contractual arbitration clause which gives rise to the proceeding and filling out a SSAM Demand for Arbitration (“DA”) using SSAM’s then current DA, which shall include language that respondent must file an answer with SSAM within 20 days
        • Sending a copy to respondent’s last known address by regular and certified mail (return receipt requested). Additionally, as a courtesy, but not to secure jurisdiction, a copy shall be sent digitally to respondent’s last known email address.
        • Sending a copy to SSAM along with proof of forwarding to respondent
        • Upon receiving an answer from respondent, SSAM shall seek agreement between the parties for a mutually agreeable Arbitrator and date of hearing. In the absence of agreement on an Arbitrator, SSAM shall seek 3 names from each party and choose an Arbitrator that is common to both lists, and if there are no common names or no lists submitted, then SSAM shall have discretion in choosing the Arbitrator. In the absence of agreement of a date, SSAM shall provide two dates to the parties for their agreement, and in the absence of agreement, SSAM shall choose the date. If the respondent does not answer within 20 days, SSAM shall appoint an Arbitrator and set the matter down for a hearing on a day and time that SSAM determines.


      1. Rule 6: Pre-Hearing Conference

        Upon any party’s request, the Arbitrator may hold a conference (phone, video conference or in person) to discuss:

          • Outstanding discovery needed for the hearing, which the Arbitrator has discretion to rule upon
          • Agreed upon facts or issues
          • Limitation of the hearing to a single issue or specified issues, or limitation of the number of witnesses
          • Any other issues the parties may wish to discuss
      2. Rule 7: Discovery

        In the absence of a pre-hearing under Rule 6 setting forth a discovery schedule, discovery is deemed completed upon the case being scheduled for arbitration.

      3. Rule 8: Submission only Arbitration

        1. If the parties have jointly elected to proceed by submission only, then they shall agree on a submission date and on or before said date shall submit to all parties and SSAM scheduling department the complete submission.
        2. Upon receipt of this submission, each party shall have 5 business days to send a rebuttal submission to all parties and SSAM scheduling department.
      4. Rule 9: Evidence

        1. At least 10 business days prior to the hearing, each party shall send to all other parties copies of all documents to be offered in evidence and a list of non-party witnesses expected to be presented at the time of the hearing. Any document not sent in accordance with this rule or any witness not so identified, except those required in rebuttal of any claim or defense, may be excluded at the time of hearing at the discretion of the arbitrator.
        2. If documents have been provided pursuant to this section, a party may offer in evidence, without further proof, the following:
          • Bills, records and reports of hospitals, doctors, dentists, registered nurses, or other medical personnel;
          • Bills for prescriptions and medically prescribed equipment;
          • Written estimates for repair of or loss of property;
          • Reports of time lost from work or lost compensation prepared by an employer;
          • Executed reports, statements, affidavits or declarations of any witness, whose testimony would be admissible.
          • However, the arbitrator may disregard any portion of the statement that would be inadmissible if the witness is testifying in person.
      5. Rule 10: Pre-Hearing Memoranda

        1. The parties are at liberty to file pre-hearing memoranda with SSAM provided that copies are sent to all other parties. Any filings made by any party must be submitted in digital format, via email to SSAM.
        2. For cases with high/low parameters, Unless the parties have agreed in writing to disclose those parameters to the Arbitrator, such limits shall not be disclosed in any papers, submissions or oral statements to the Arbitrator.
      6. Rule 11: Papers Filed

        1. All papers filed with SSAM and sent to other parties shall be deemed filed upon actual delivery to SSAM and other parties.
        2. The filing party shall be responsible to send copies of all papers filed with SSAM to all other parties within 24 hours of filing.
      7. Rule 12: Adjournment

        1. Any party requesting an adjournment of a scheduled hearing or conference shall seek permission in writing of the Arbitrator who shall have sole discretion to grant or deny the request. If approved the requesting party shall pay a fee for same in accordance with SSAM’s then existing fee schedule. If the postponement is sought by more than one party, the postponement fee shall be borne equally and proportionately by the parties seeking same. Any adjournment requested within 72 hours of the scheduled hearing can only be granted upon mutual consent of the parties in writing.
        2. In the event that a case stipulated to be arbitrated is settled or otherwise disposed of prior to the arbitration hearing, all parties shall be responsible to pay to SSAM a fee in accordance with SSAM’s fee schedule.


      1. Rule 13: Evidence

        A hearing may be conducted by the arbitrator in person, remotely via video conference or a combination of these methods (“hybrid”) and in any manner in the arbitrators sole discretion permits a fair presentation of the case by the parties. While the Arbitrator will generally be guided by the Federal Rules of Evidence, they shall have broad discretion to employ “relaxed” rules of evidence as they in their discretion deem appropriate to the circumstances.

      2. Rule 14: Record

        No stenographic record of the hearing will be made, unless requested in writing by a party, and agreed to by all parties. SSAM shall make the arrangements for party desiring a stenographic record and shall notify the other parties of such arrangements in advance of the hearing. The requesting party or parties shall pay the cost of the record.

      3. Rule 15: Appearances/Attendance

        1. The arbitrator shall maintain the privacy of the proceedings. Only the parties and/or their attorneys shall be permitted to attend or participate in conference or hearings, unless all parties and the Arbitrator consent.
        2. Any party participating in a SSAM Arbitration has the option of being represented by any attorney of the bar of any state or federal court.
        3. Upon application, the arbitrator may exclude any non-party witness during the testimony of another witness. The arbitrator shall have all of the powers of a sitting Judge excluding the power to hold a party in contempt.
      4. Rule 16: Non-Appearance

        If a hearing is scheduled for a certain time and date and a party fails to appear, the Arbitrator has full and broad discretion to adjourn the matter or hold the Arbitration. If the matter is heard, the Arbitrator must still require the appearing party to present their case and thereafter may render a decision in favor of the appearing party.

      5. Rule 17: High/Low Arbitrations

        1. The parties may agree in writing to disclose the high low parameters to the Arbitrator.
        2. In the absence of such agreement, if a Party reveals to the Arbitrator, by inadvertence or design, the parameters, the Arbitrator must inform the other side and unless the non-revealing party agrees to continue the arbitration process, the Arbitrator shall terminate the process, and the revealing party shall pay the fees for both parties. If the Arbitrator learns of the high low parameters in any other fashion, they shall inform the parties and proceed only upon the consent of all parties.
        3. If the Arbitrators award shall be lesser than the low parameter, the final award shall be corrected to reflect the low parameter. If the Arbitrators award shall be greater than the high parameter, the final award shall be corrected to reflect the high parameter.


      1. Rule 18: Awards

        1. The arbitration award shall be rendered within a reasonable time and shall be in writing and signed by the Arbitrator.
        2. The parties may within 5 business days of SSAM sending out a decision, jointly request a reconsideration or review. Further either party may within 5 business days, unilaterally request review of a purely mathematical error. Absent any such requests and or at the conclusion of any such request, the award is final and binding.
        3. 3. The parties consent to the arbitrator’s award being enforced in an appropriate court of public jurisdiction. The award is binding only upon the arbitration parties and the issues presented between them, and there is no res judicata or collateral estoppel affect upon other similar or related matters unless required by applicable law.
        4. All ruling on substantive legal issues shall be based upon the principles of law in the state of the forum at the time of the arbitration.
        5. SSAM awards do not provide for prejudgment or post-judgement interest.
        6. A party who learns that any provision or requirement of these procedures has not been complied with or that the continued service of the Arbitrator is in question, must promptly object in writing. Failure to do so shall be deemed to be a waiver of the right to object, and the party shall be bound by the decision of the Arbitrator, unless the Arbitrator in their sole discretion determines that doing so would result in substantial injustice.


      1. Rule 19: Fees

        1. Administrative Fees are set forth in SSAM’s fee schedule in force at the time of the Arbitration submission and are due and payable at the time of submission. Further, SSAM may require the parties to deposit in advance those sums it deems necessary to cover the expense of the arbitration, including the arbitrator’s fee, and shall provide an accounting to the parties and return any unexpended deposit funds at the conclusion of the case.
        2. If a party fails to pay their fees, SSAM may require the other parties to make such payment, and in such a case, upon application to the arbitrator, the other parties may be entitled to recover from the non-paying party the fees that they have paid for the non-paying party. Further any unpaid fees are considered a lien against the file and SSAM is authorized to hold back publication of a decision if any fees are outstanding.
        3. The Arbitrator has discretion to award attorney’s fees and/or costs to the prevailing party, unless the parties’ contractual agreement prevents such an award.
        4. If the requested deposit funds are not received, the arbitration may be suspended until such time as such deposit is received and/or the arbitration may be terminated.
      2. Rule 20: Expenses

        1. All expenses of the proceeding, including required travel and other expenses of the arbitrator shall be borne equally by the parties, or unless an arbitrator in an award assesses such expense of any part thereof against any specified party or parties.
        2. The expense of witnesses for any party shall be paid by the party producing such witnesses.
        3. The cost for an interpreter for a witness who is a party to the action shall be borne by the party and the cost for an interpreter for a non-party witness shall be borne by the party producing said witness.