How Active Listening Can Deepen Trust and Open Pathways to Resolution in Mediation In previous posts, we’ve already discussed the importance of showing respect and empathy in mediation. But how do you demonstrate those qualities in the moment—especially under pressure? The answer is active listening. Active listening is not just a polite nod or waiting for your turn to […]
How Practicing Empathy Toward Both the Mediator and Your Adversary Can Transform Your Mediation Results While respect is critical, what if understanding both the mediator’s and your adversary’s perspectives could unlock even greater results? In the world of mediation, respect lays the foundation for positive rapport with the mediator, but empathy takes that connection to the next level. While respect acknowledges […]
Many attorneys at mediation focus on the strength of their liability, causation, damages arguments, the leverage they hold over the opposing party, etc. But what if there was another, often overlooked tool in your toolbox that could significantly increase the likelihood of success during mediations? This tool is creating High-Quality Connections (HQC) with mediators and your adversaries. For this […]
I write this during the early stages of the pandemic of 2020. The world has changed in an instant yet everyone yearns to conduct business as close as possible to normal. As the Courts have shut down, we have created a Virtual ADR (V-ADR) solution for our carriers and counsel clients to continue to move files. The program is appropriate for any case, including all upcoming suspended trials.
January 27, 2020 – New York, NY – SSAM ADR, an award-winning dispute resolution firm, welcomes Ann Wang, Esq. to our panel of mediators and arbitrators. Ann Wang has practiced for over 15 years as an in-house trial attorney for the largest auto carrier in New York State and has extensive experience in personal injury […]
Happy 2020! The future is upon us! At SSAM, as we reflect on the past, we also look forward to what we want to focus on in the coming year. The one word which comes to mind is Connecting. First, we want to connect with our clients. We want to know how we can best […]
November 25, 2019 – New York, NY – SSAM ADR, an award-winning dispute resolution firm, welcomes Elizabeth M. Hecht to our panel of mediators and arbitrators. For over 30 years, Elizabeth Hecht has been trying personal injury cases of virtually all varieties primarily in the Ninth Judicial District and Bronx County. While the focus of […]
As the end of 2019 approaches, SSAM is working to help you clean up your docket. Submit your cases ASAP and we will work on getting them heard on one of our “Clean Up Your Docket” designated days: December 9th – New York City Location December 11th – Long Island Location December 16th – New […]