At SSAM we are focusing on everything possible to elevate and advance the ADR experience. To do this, we focus our attention on processes and programs that range from the progressive (such as promoting the next generation of trusted neutrals that target maximizing resolution rates) to the seemingly less significant (for instance, the actual process for how one submits a case).  

Let’s look at our latest focus – the submission process.  Here, SSAM has pre-launched an innovative Digital Case Submission Program, which is introduced in conjunction with our Investment Partner, and trusted industry resource, eLaw.   From the eLaw website, clients simply click the button labeled eMediate, which electronically submits a form to us that self-populates with all relevant court system data that exists for the case.  All you have to do is add your contact info. There is no need to pull files or sift through piles of paperwork before submitting a case.  One button and its done. This means it takes less time for clients to submit a case.  Giving them more time to work on their files.

To take advantage of our pre-launch and to access the eMediate button simply navigate to your case on eLaw and click the eMediate button

Stay tuned for many other projects that we and eLaw have in development.

SSAM’s new Manhattan office will feature a serene, well-planned design focused on creating a collaborative energy and an exemplary experience.  The 5,000 square foot space will provide the showcase for warm, inviting conference rooms, relaxing lounges with plush seating, and comfortable breakout spaces that offer a pleasing respite between mediations or a cozy venue for more intimate meetings.  The high-tech space, modern library, and amply stocked Urban Coffee Bar will provide interactive spaces that foster a sense of community, while the integrated speaker system will distribute soothing sounds of jazz throughout the space.

This is the vision that we and our investment partners, eLaw and PM Legal, have for our NYC expansion.  The space is currently under construction and scheduled to open in mid to late March 2019.

We continue to be fascinated by the interplay between the physical and cognitive environment and how this can affect mediation outcomes. Our Long Island flagship location, in Westbury, was built with these factors in mind.  Its success has validated our belief that an exceptional environment can positively impact the mediation success rate: in 2018 our last 700 mediations (latest tracking period) have resulted in an 84% resolution rate.

Located one block from Grand Central, our 27th floor Manhattan space will provide clients with a handsome and tranquil backdrop to resolve their litigations without having to go through the complete trial process.

Of course, providing trusted neutrals is a critical part of our success. At SSAM, we work continuously to vet and develop the next generation of neutrals that embody the skills that we feel are critical; integrity, respect, communication, empathy, preparedness, likability, perseverance, and intelligence.

Click here for our blog on why we feel respect and trust are critical neutral traits
Click here for video bios on our neutrals
Click here for more on the Hon Tom Atkinson, SSAM neutral, and voted a top five best mediator by NYLJ readers